Q:If I order a painting with a frame would I get the painting framed and ready to hang on my wall?
A:Yes. When you order both a frame and a painting we stretch your painting on stretcher bars. Then we frame the painting and put all the necessary hardware for you to hang your painting on your wall.
Q:Why are your prices so low?
A:We havef many of talented and master artists,we purchase thousands of high quality oil paintings from them directly. We have an unmatched ability to purchase paintings at a low price and instead of increasing our profit we transfer the savings to our customers. Buying from us gives you the opportunity to purchase oil paintings at the wholesale price.
Q:Can you reproduce paintings from my picture?
A:Yes, we can reproduce an oil painting from any clear picture or photograph. You can contact us with the name of the artist and image, contact us online directly, the image that you would like replicated.
Q:Customization & Reproduction
A:If you want to order our painting in other size/style;
If you want to convert your favorite photo into high quality oil painting on canvas;
If you want to reproduce or customize any painting;
We will create a special buy-it-now listing for your order Please leave message to us,we will reply you within 12hours.
Q:How we packing?
A:No frame painting: rolled as a tube.
Stretched frame: Packing with standard export carton.
Q:What is our shipment?
A:When you place an order,please choose a shipping method and pay for the order.We will send the items within 5 days once your payment is completed.
Q:When I can get my product?
A:Processing Time :5-8days
Shipping time:China Post Air: 12-30 days(USA:13-18days normally).
FedEX: 3-7 days.
EMS: 7-10 days.
We will give you the tracking number after shipment.
Q:What is our refund policy?
A:If for any reason you are not completely satisfied with your purchase,You can receive a replacement or refund within 15 days.However,the buyer should make sure that the items returned are in their original conditions.If the items are damaged or lost when they are returned,the buyer will be responsible for such damage or loss,and we will not give the buyer a full refund.The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.The buyer will be responsible for the shipping fees to return the items.
Before returning the items,please confirm the return address and the logistics method with us.After you give the items to the logistic company,please send us the tracking number.As soon as we receive the items,we will repair or exchange them ASAP.
Q:If the package is damage in the way?
A:Your painting will be dispatched in strong and secure tube.Seller is responsible for any lost or damage.
Q:Leave your positive feedback for us.
A:Your satisfaction and positive feedback is very important to us.Please leave positive feedback and 5 stars if you are satisfied with our items and services.If you have any problems with our items or services,please feel free to contact us first before you leave negative feedback.We will do our best to solve any problems and provide you with the best customer services.